My copy of Norton AntiVirus recently started choking on updates. I would always get the message, "LU1875 update failed during its preprocessing welcome text phase." To fix it, open a DOS window (Click Start, Run, CMD) and type in the following. Good times.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
(C) Copyright 1985-2001 Microsoft Corp.
C:\>cd C:\Program Files\Norton AntiVirus
C:\Program Files\Norton AntiVirus>regsvr32 /u navlucbk.dll
C:\Program Files\Norton AntiVirus>regsvr32 navlucbk.dll